Privacy notice
We need some personal information to repair your device and keep you updated. This notice explains what we collect, why, who we share it with, how long we keep it, and your rights. Last updated 14 November 2026.
Who we are
Craig Blaauw trading as MacSupport Sheffield (“we”, “us”) is the controller of your personal information, based at Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield, S1 2NS.
For any question about your data or to use your rights, call 0114 299 8694, or write to us at Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield, S1 2NS.
What we collect
- Contact details: name, mobile number, email address, postal address and postcode, and company name if you give one.
- Your device: type, model, serial number, colour, condition and accessories, the fault you report, and our diagnosis and repair notes.
- Payments and invoices: what you paid, when and how. We don’t store card numbers; card payments are processed by our card provider.
- Messages we send you about your repair, and your marketing preference.
- Technical information such as IP addresses, used briefly to protect our booking and tracking pages from abuse.
Passcodes: we don’t record your device passcode in our systems. If we need it to test a repair, we’ll ask you and use it only for that.
The data on your device (photos, messages and so on) is yours. We don’t browse, copy or keep it, except where the work you asked for requires it, such as data recovery. Please back up your device before handing it over.
How we use it and why we're allowed to
| What we do | Information used | Legal basis |
|---|---|---|
| Booking, diagnosing and repairing your device, and returning it to you | Your contact and device details, the fault, our repair notes | Contract: we need it to do the repair you asked for |
| Sending you updates, quotes and “ready to collect” messages by text or email | Name, mobile number, email | Contract |
| Taking payment, issuing invoices and keeping our accounts | Name, address, what we did, amounts paid (card details are handled by our card provider, not stored by us) | Legal obligation: tax and accounting law |
| Honouring your warranty and helping you if you come back to us | Your repair history | Legitimate interests: looking after our customers |
| Keeping our systems and your data secure, and preventing fraud | Records of bookings, sign-ins and tracking lookups | Legitimate interests: running a secure business |
| Occasional tips and offers | Name, email or mobile | Consent: only if you ticked the box; withdraw it any time |
We never sell your information, and we don’t use it for automated decisions about you.
Who we share it with
- Partner repair specialists. For specialist work (such as board-level repairs or data recovery) we may send your device to a trusted UK partner. They see only your first name, last initial and the device and fault details, never your contact details, and work under a written agreement that protects your data.
- Our hosting providers. Vercel (runs this website and app) and Supabase (our database), with your records stored in London, UK. Our main website is hosted by 34SP.com in the UK.
- Payment providers. PayPal Zettle processes card payments taken in our workshop.
- Messaging providers. The services that deliver our text messages and emails to you.
- Our accountant and HMRC. Where needed for our accounts and tax.
- Others where the law requires. For example the police or a court, if we are legally required to share information.
Our providers act only on our instructions, under contracts that protect your data. Some are owned by companies outside the UK; where your information could be accessed from outside the UK, it is protected by the safeguards UK law requires, such as the UK International Data Transfer Agreement or Addendum.
How long we keep it
| Information | Kept for |
|---|---|
| Invoices, payments and the job they relate to | 6 years after the end of the financial year they belong to (UK tax law) |
| Your contact details and repair history | Up to 6 years after your last repair or contact, so we can honour warranties and help if you return; then deleted or anonymised |
| Bookings that never went ahead | Up to 12 months |
| Marketing preference | Until you withdraw consent, plus a record that you did |
| Data stored on your device | Not kept. We only access it where the repair requires (for example data recovery) and delete any working copy once you have your data back |
Cookies
Our booking and repair tracking pages don’t use any cookies, analytics or advertising trackers. Staff signing in to our workshop system get one essential cookie to keep them signed in. Our main website, www.macsupportsheffield.com, has its own cookie notice.
Your rights
You have the right to:
- get a copy of the personal information we hold about you;
- have inaccurate information corrected;
- have your information deleted, unless we must keep it (for example invoices, for tax law);
- object to, or ask us to restrict, how we use it;
- receive it in a portable format;
- withdraw consent to marketing at any time.
To use any of these rights, call 0114 299 8694, or write to us at Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield, S1 2NS. We’ll respond within one month and there is normally no charge.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this notice
We’ll update this notice if how we use your information changes. The date at the top shows when it last changed.